Return Policy

We want you to be completely satisfied with your purchase from our online store. If you're not happy with your order for any reason, please review our return policy below.

1. Eligibility for Returns

You may return items purchased from our online store if they meet the following criteria:

  • Within the Return Period: Items must be returned within a specified return period from the date of purchase. The exact return period is detailed on our website or your order confirmation.

  • Unused and in Original Condition: Items should be unused, undamaged, and returned in their original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team using the provided contact information on our website. You will be guided through the return process.

  • Prepare your item for return, ensuring it is in its original condition and packaging.

3. Return Shipping

You are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service to ensure that your return is received.

4. Refunds

Refunds will be processed in the same method as the original payment. Once we receive your return and confirm its eligibility, we will initiate the refund. Please allow a reasonable processing time.

5. Exchanges

If you wish to exchange an item, please follow the return process, and then place a new order for the desired item on our website.

6. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Items outside the specified return period.

  • Personalized or customized items.

  • Perishable goods, including food or plants.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to proceed.

8. Policy Changes

We reserve the right to modify or update our return policy at any time without notice. Changes to the policy will be reflected on our website.